WHY WE'RE PROUD OF WHAT WE DO
Environment Control provides a uniquely consistent service in an industry where few others do. Our commitment to the systems of quality is our culture, not just a starting point. The accounts we clean stay with our service because we keep doing what we say we’ll do. Our commitment to consistency impacts every area of our service, from cleanliness to value. That’s why our customers continue to depend on us to brighten their day during our night.
MAKING A MARK ON EVERY PERSON WE SERVE
Quality is the number one work ethic we strive for; it's our desired mark on every account. It's why we select our representatives carefully; why we train, care, pay and promote them according to the job they do. Quality is the way we want all our customers to remember us and, most importantly, it is how we want to remember ourselves. Bottom line - it's why our company exists.
EC’s unique Quality Assurance Program monitors our service in five critical areas:
1. Inspection Reports
We regularly verify the quality of our work after the cleaning is complete. This reporting is shared with you and archived for our records.
2. Quality Control Reports
We ask our customers to rate the quality of our service each quarter. This rating provides objective feedback regarding your individual satisfaction.
3. Personal Visits
We take the initiative to visit your building during office hours to discuss your needs.
4. Customer Requests
We electronically track our customer communication and requests to ensure timely completion.
We record and review each of the above categories with both management and cleaners to confirm consistent service excellence.